Refund Policy
Last updated: May 2026
Our Commitment to You
At Lime Light Kids, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. This policy is in accordance with the UK Consumer Rights Act 2015.
Returns
We accept returns within [X] days of the delivery date. To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Free from any odours, stains, or damage
- Returned in their original packaging where possible
Please note that the following items are non-returnable for hygiene reasons:
- Underwear and swimwear (unless faulty)
- Items marked as final sale
How to Return an Item
- Contact us at [your email] within [X] days of receiving your order, quoting your order number and reason for return.
- We will provide you with return instructions.
- Securely package your item(s) and send them to our returns address: [your returns address].
- We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.
Return Postage
Unless the item is faulty or incorrect, the cost of return postage is the responsibility of the customer.
Refunds
Once we have received and inspected your returned item(s), we will notify you by email. If your return is approved, your refund will be processed within [X] business days to your original payment method.
Please note that original shipping costs are non-refundable unless the item is faulty or we made an error with your order.
Faulty or Incorrect Items
If you have received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at [your email] with your order number and a photo of the issue. We will arrange a replacement or full refund, including return postage costs, as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or item, please return your original purchase for a refund and place a new order.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or other applicable legislation.
Contact Us
If you have any questions about our Refund Policy, please don't hesitate to contact us.