FAQs

Frequently Asked Questions

Can't find what you're looking for? Contact us and we'll be happy to help!

Orders & Payments

How do I place an order?
Simply browse our store, add items to your basket, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options displayed at checkout. All payments are processed securely.

Can I amend or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at [your email] if you need to make changes. We cannot guarantee amendments once an order has been dispatched.

Will I receive an order confirmation?
Yes! You'll receive an email confirmation as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

How long will my order take to arrive?
We aim to dispatch orders within [X] business days. Standard UK delivery typically takes [X–X] business days. Please see our Shipping and Delivery page for full details.

Do you offer free delivery?
We offer free standard delivery on orders over £[amount]. Please check our Shipping and Delivery page for current rates.

Can I track my order?
Yes! Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Do you ship internationally?
Currently, we ship within the UK. Please contact us if you have a specific international enquiry.

Returns & Refunds

What is your returns policy?
We accept returns within [X] days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Please visit our Refund Policy page for full details.

How do I return an item?
Please contact us at [your email] to initiate a return. We'll guide you through the process.

When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within [X] business days. Refunds are issued to your original payment method.

Sizing & Products

How do I find the right size for my child?
We recommend checking our size guide, available on each product page. If you're between sizes, we generally suggest sizing up for growing little ones!

Are your products safe for children?
Absolutely. All our products meet UK safety standards and are suitable for children. We carefully select items with comfort and safety in mind.

Are your products machine washable?
Care instructions vary by product. Please check the label on each garment or the product description on our website for specific care guidance.